Privacy Policy

Sensify ("Sensify", "we", "us") is a travel curation business based in Lagos, Nigeria. We operate this website and help travellers research, plan and book trips.

For the purposes of applicable data protection law, we are the controller of the personal information described in this policy. You can contact us at hello@sensifytravels.com.

We collect the following categories of information:

• Information you give us. When you contact us by WhatsApp, email or phone, or ask us to plan a trip, you may give us your name, phone number, email address, country of residence, travel dates, destination preferences, group size, budget, passport or visa details, dietary or accessibility requirements, and payment details.
• Information collected automatically. When you visit this website, we or our service providers may collect your IP address, browser and device type, operating system, pages viewed, the site you arrived from, and the time and date of your visit.
• Information from third parties. If you message us on WhatsApp, Meta Platforms processes that communication under its own privacy policy. If you interact with our social media accounts, the relevant platform may share limited information with us, such as your username.

• Respond to your enquiries and provide quotes or itineraries.
• Arrange and book travel services with airlines, hotels, tour operators and other suppliers on your behalf.
• Process payments and issue invoices and receipts.
• Provide customer support before, during and after your trip.
• Send you service messages about an enquiry or booking and, where you have agreed, offers and updates.
• Understand how the website is used so that we can improve it.
• Detect and prevent fraud, and keep our systems secure.
• Meet our legal, accounting and regulatory obligations.

Where a legal basis is required (for example in the EU or UK), we rely on the following:

• Performance of a contract — to respond to your enquiry and provide the travel services you ask for.
• Legitimate interests — to run and improve our business, secure our website and prevent fraud, balanced against your rights.
• Consent — for marketing messages and non-essential cookies. You can withdraw consent at any time.
• Legal obligation — to keep records and comply with the law.

This website may use cookies and similar technologies. Essential cookies keep the site working, and analytics cookies help us understand traffic and how the site is used. Where we use a third-party analytics provider, that provider sets cookies on our behalf and processes data on our instructions.

You can block or delete cookies in your browser settings. If you do, some parts of the site may not work as intended.

We share personal information only where it is needed, and we never sell it.

• Travel suppliers — airlines, hotels, transfer providers, tour operators and ground handlers, so that they can provide the services you have booked.
• Payment providers — to process payments securely. We do not store full card numbers.
• Service providers — hosting, analytics, email and communication tools that support our business, under contracts requiring them to protect your information.
• Professional advisers — insurers, accountants and lawyers where necessary.
• Authorities — where we are legally required to do so, or to protect rights, safety and property.

Some of our suppliers and service providers are located outside Nigeria. Where we transfer personal information internationally, we take steps to ensure it receives an appropriate level of protection, for example by using standard contractual clauses or transferring to countries recognised as providing adequate protection.

We keep personal information only for as long as we need it for the purposes described in this policy, including to provide services you have requested, maintain our business records, and comply with legal and tax requirements. When it is no longer needed, we delete or anonymise it.

We use reasonable technical and organisational measures to protect personal information, including access controls and encrypted connections. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete information, or to restrict or object to how we use it.
• Receive a copy of the information you gave us in a portable format.
• Withdraw consent where we rely on it, without affecting processing already carried out.
• Complain to a data protection regulator. In Nigeria this is the Nigeria Data Protection Commission; if you are in the EU or UK you may contact your local supervisory authority.

To make a request, contact us at hello@sensifytravels.com. We may need to verify your identity before we act, and we will respond within the timeframe required by applicable law.

Our services are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, please contact us and we will delete it.

This website links to third-party sites and services, including WhatsApp and Instagram. We are not responsible for their privacy practices, and we encourage you to read their policies.

We may update this policy from time to time. The date at the top shows when it was last revised. If we make a material change, we will take reasonable steps to let you know, for example by posting a notice on this website.

If you have questions about this policy or your personal information, email hello@sensifytravels.com or call +234 912 935 4775.